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What Are 24x7
Webmaster Management Services?
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Our 24x7 Webmaster
Management Services
provides all required maintenance and support for
you r company's production websites. These services
are delivered using our exclusive
Webmaster Infrastructure (shown at right) and ensure your company's website is
continually updated and maintained throughout
its entire lifecycle. The monthly charge for
these eight management services range from
$19.99 to $34.99. These management services are available for
websites that were either:
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designed,
developed, and hosted
by us., or;
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imported, refurbished, and hosted us.
As the name of these services implies; we manage
your website 24-hours per day, 7-days a week.
This continuous management process
ensures that visitors to your website
will always have pleasing, error-free web
browsing experience, and will always have access to the most current
and accurate information available regarding
your company's products and services.
Click here to view larger,
"more technical' image of Webmaster
Infrastructure chart shown above. |
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If your company does not current have a
registered domain
name, and you have not selected one, we will recommend one or more domain names. After you
have selected one of these domain names, we will
register it with one of the major name
registration companies, and perform the initial
DNS setup that ensures that your domain name will be
routed to the correct web hosting company. Also,
as part of our 24x7 webmaster services, we will
register your domain name on an annual basis. Finally, if you decide to change web hosting
companies, we will transfer your domain name and
website to the new company at no additional
charge.
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We ensure that all website and online store software changes are meticulously tested on
our local web servers before they are published to your
production Web servers. The servers in our web development and
management infrastructure have the same software
components that are installed on the web servers located at the
web hosting company facility. These software components enable
us to both unit-test and regression-test all website changes to
ensure that your website operates flawlessly after changes are
migrated into the production environment. Additionally, we
maintain several previous versions of your production website and can
easily roll-back to one of these earlier versions if required.
This rarely happens but if it does, we can have your site up and
running on one of these earlier versions in less than an hour.
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Website Enhancements
Unlike static printed publications, business
web pages are dynamic, interactive documents that must be changed to mirror
changes that occur in a growing, prosperous business. Website enhancements as
can be as
simple as:
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changing the prices of dozens of products on your online store,
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adding updates to your company's monthly online
newsletter,
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adding items to your restaurant's online take-out
menu, or;
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adding a new contact information form to an existing
customer service application.
Occasionally, larger (or more) complex website enhancements are also required to take advantage of new web technologies
such as delivering web pages to new G3/G4-based mobile phones and PDA devices. We
allocate two (2) hours per month for all website enhancements and this
usually
more than enough time to complete the vast majority of the enhancements to
the websites that we develop and host. (If major enhancements and/or changes are required that exceed the
two-hour per month included in the 24x7 webmaster services fee, we will
provide a written price quote for these changes before starting the
specified project.)
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Search Engine Optimization (ISEO)
Performance management
statistics are also used to help determine if your website is listed
with major search engines search as Google, Bing, and Yahoo. The
process of ensuring that your website is listed with these and other
search engines is referred to as Search Engine Optimization (SEO).
Major search engines use web-crawling robots − referred to as
spiders − to periodically crawl all sites on the Internet. We
integrate a large number of SEO features directly into the design of
all pages of your new website. Some of these integrated SEO features
include:
- Placing important Meta
Tag descriptions and keyword phrases in top-level pages.
- Ensuring that
important keyword phrases include words that are also included in the
text of all top-level pages.
- Including ALT tags
containing keyword phrases on all images, graphics, and photographs on the
site.
- Adding page titles
contains keyword phrases to all pages.
- Recommending fee-based search marketing
services such as AdWords, Pay-Per-Click (PPC), Analytics, and
electronic yellow pages.
We can also provide you
with optional third-party SEO and website
advertising programs such as
"pay-per-click".
If your objective is to achieve first page
ranking, then you should definitely investigate one or more these
third-party SEO programs, or use one of the Google, Bing, or Yahoo web marketing programs.
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The timely resolution of website problems is
essential to the success of your business
website. When problems occur and are resolved
quickly, site visitors are left with a favorable
impression of your company, and it's products
and services. Website problems can be detected
by a variety of ways including:
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error reports generated by web hosting company,
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feedback messages from website visitors, or,
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online IIS transaction logs that are downloaded and
analyzed on a weekly basis.
After we are notified of a problem, we
initiate our problem management processes. These processes
include:
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identifying and isolating problems,
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documenting these problems in our problem management system,
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diagnosing the root the cause of specified problems, and;
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correcting these problems as soon as possible.
We also work closely with the hosting company's technical support
and systems admin staffs to resolve performance and availability
problems that are not directly related to your website. It is in
best interest of all concern that these problems get resolved as
quickly and efficiently as possible. Finally, we maintain an
on-going dialogue with the hosting company so that we are aware
of pending hardware, software, and networking changes that may
result in service disruptions to our customers.
While most web development companies generally ignore
the areas of backup/recovery and disaster recovery planning, these are among
the most important services we provide to our customers. When you are "doing
business on the Web", it is of the utmost importance that customers be able
to access your website (and online store systems) at all times. If your
website is down, your business is down! We maintain multiple copies of your
production website and can rebuild your site at a moments notice. In case of
a catastrophic failure of the production hosting server farm, we will
activate our Disaster Recovery Plan (DRP). If we determine that the
production web server farm will be down for an extended period of time, we
move all outsourced websites to an alternate hosting company, and will
continue to run websites at the alternate center until the primary hosting
company returns to full operational status. After this occurs, we will move
all websites back to the production hosting web server farm.
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Performance Management
We
monitor your website using tools such as IIS performance/transaction logs,
and utilize our state-of-the-art web log analyzer to create reports that
show when, where, and how customers (and potential customers) visited your
website. This information is then published to a secure web page on your
website. This secure page is updated on a monthly basis and can only be
access by persons with an authenticated user name and password. In addition
to publishing this performance information to your website, we also archived
it on our SQL database server. These performance statistics can also be
printed and sent to you if requested.
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POP3 Email Account
Management
If your website is hosted by our web hosting services,
we can help you create up to 90 POP3 Email accounts
for your company. Your management staff, company employees, and other
authorized individuals can use these accounts to send and receive Email
messages from both company-owned and home computers. These Email accounts
include all standard Email functions including junk-mail filters and
Greylisting, and each account is protected by
user-selectable passwords. Your POP3 Email addresses are in the form of
name@YourCompany.com;
where name is the ID of the Email account holder and
YourCompany.com is your company's domain name. We will provide you with
Email administrator instructions for setting-up and managing your Email
accounts using Outlook, Outlook Express, Windows Mail, and SmarterMail.
Email stored
on our secure POP3 Email Servers can be access by:
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An Email
client running of a PC,
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a
standard web browser running on a PC or MAC, or;
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a PDA or Web-enabled phone.
The POP3 Email accounts includes
as part of our web hosting services provides you with all of the advanced
messaging features required to support your small business.
Click here to get a
printable version of this document.
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