The cornerstone of our Small-Business Technology Infrastructure Management Service (TIMS)is a 24/7 remote management facility referred to as the Technology Infrastructure Management Console (TIMC). The TIMC revolutionizes the infrastructure management process because it performs all ongoing management processes for your infrastructure at our remote facilities via your existing Internet connection. TIMC manages all components of your infrastructure including the Global Internet WAN, the Local Area Networks (LANs), and End-Point Networking (EPN) devices such as PCs, MACs, tablets, and smartphones. The TIMC include a user help desk facility, and encompasses all aspects of infrastructure management including security management, problem management, performance management, and inventory management.

• TIMC provides end user help desk for all problems and inquiries related to your  technology infrastructure.

• TIMC is your single-point-of-contact with network hardware vendors, Internet Service Providers (ISPs), and End-Point Networking (EPN) device vendors.

• TIMC greatly-simplify your hardware requirements, and thus dramatically-reduces your hardware cost by streamlining and optimizing the hardware acquisition and hardware utilization processes.

• TIMC ensures that your cloud computing, web, social network, and legacy applications can be seamlessly and instantaneously accessed by your LAN-attached and/or WAN-attached end-point networking devices.

• TIMC provides a formable access security barrier that ensures employee-owned  Bring-Your-Own-Devices (BYODs) are prohibited from accessing mission-critical business applications and databases located on cloud, web and legacy servers.

• TIMC mitigates network intrusions by proactively identifying and blocking known hacker attacks such as varies Denial-of-Service (DoS) attacks including  Syn Flooding, Ping of Death, IP Spoofing, and smurfing attacks.   

• TIMC includes a Technology Infrastructure Management Services (TIMS) database that contains all of your company's LAN hardware and company-owned end-point networking devices. 

• TIMC "proactively" monitors your Internet Service Providers (ISPs) and your Cloud Service Providers (CSP) network to ensure that both are delivering the advertised network speeds and quality of service.

• TIMC maintains image copies of the configuration of all routers, switches and WAPs, and this ensures that if one of these components fail; new component can be acquired, loaded with the backup configuration, and placed online.

• TIMC monitors the firmware release levels in all LAN components, and when a new firmware revision is released, it is downloaded and installed in the designated LAN component.

• TIMC supports all major end-point devices such as PCs, MACs, tablets, smartphones, and other devices that support the IPv4/IPv6 protocol standards.

• TIMC provides monthly, quarterly, annual, and on-demand performance and problem reports that can be used to identify problems or potential problems before they occur.

• TIMC includes a database archival system that stores all performance statistics to ensure that the speed of your Internet links, CSP-provided applications, and the Global Internet WAN meets the long-term requirements of your business.

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